Home Healthcare or in-home care is experienced by a very specific niche of patients, and in the United States, this type of medical care is growing. For the remedy or analysis of injuries or illnesses in the privacy of your home — which is quite regular with elderly care and with Medicaid recipients — the location should not change a healthcare worker’s method of treatment, therapy or compassion.
This segmented industry is not immune to patient satisfaction. As with any business focused on the well-being of its clients, people want to be heard, understood, listened to… and ultimately, know that you care about them. If anything, the home health market is even more vulnerable to negative circumstance, given the general age and condition of its patients — and oftentimes, the unrealistic expectations from those who are homebound.
By using phone, internet or mail surveys to capture patient experience and feedback, you can reap the same rewards as doctors, hospitals, practices and likewise facilities — knowing the full scope of at-home visits and what to change, if needed, or what is working well for you, your employees and specialization — in order to maintain and/or gain a customer base. And just the same, ignoring negative feedback or comments or blatantly having disregard for obtaining this information will backfire on your business. Assure your patients that their participation in a survey program is paramount to your company offering them the very best in care.
Nurses, home health aide, physical and speech therapists are scrutinized by the same characteristics as an in-office medical visit: timeliness, friendliness and empathy, comprehensive care and medical or pharmaceutical follow-up instructions (cleanliness or updates to specific facilities is obviously not a concern; updated equipment, when used, should be included, when necessary and applicable). Querying potential respondents on those factors can give you an honest data, thereby opening up a point of conversation with your patients.
How does your home healthcare business track your patient satisfaction?
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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.
Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:
- Offices of Physicians (different specialty)
- Offices of Optometrists
- Offices of Physical, Occupational, and Speech Therapists
- Dental Clinics
- Chiropractic Clinics
- General Medical and Surgical Hospitals
- Psychiatric and Substance Abuse Hospitals
- Elderly and Persons with Disabilities Service Providers
- Residential Mental Health and Substance Abuse Facilities
- Rehabilitation Home Providers
- Drug Trial Patient Feedback Providers
- Child and Youth Service Providers
- Home Health Care Service Providers
- Medical Students
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